Code of Practice

When selling products or treatments to clients it is important to follow an Industry Code of Practice set down either by the management or a professional body. The following list provides some important points for the therapist to follow:

• Clients must be treated fairly, courteously and in accordance with good business practice.
• Avoid high pressure selling
• Be sensitive in the treatment of vulnerable consumers
• Products and services sold must correspond with their description, be fit for the purpose and clearly priced
• Provide clear and accurate information verbally and in written form if required
• When making a sale, match the products and services honestly, to the clients' needs and objectives
• Clients must be told the total cost of their order before they are asked to make a payment
• Display a "returns policy" explaining clearly what will happen in the event of goods being unwanted, unsuitable or faulty
• Client complaints must be dealt with swiftly, politely and fairly according to company policy